SHIPPING & RETURNS
- Every order is processed within the first 24 hours of your purchase.
- After your purchase, we will send you a confirmation via e-mail or SMS.
-Once your package was handed over to our delivery partners, you will receive the tracking number via e-mail or SMS.
- We offer free shipping on most of our products.
- Our delivery time is usually 2-4 days for domestic orders, thanks to our warehouses throughout the U.S. and our partnership with FedEx, Deliverr, and DHL.
- All in all, we offer fast and reliable fulfillment.
Due to the current pandemic, some orders can take up to an extra week.
RETURN & EXCHANGE POLICY
All orders can be canceled until you get the tracking number.
- If you wish to cancel or modify your order, contact the following e-mail: email@example.com within the first 12 hours after payment
- We cannot cancel orders in transit.
- Due to COVID-19, we are only receiving returns if the product is defective.
- To start the return, please send an e-Mail to firstname.lastname@example.org.
- To make sure you get a refund, please do not forget to send your order number, a brief description of the problem, and a video proof showing the problem.
How to be eligible for a return?
-You have a 30-day warranty after receiving the product, contact us, and our customer service will send you the nearest warehouse address and help you through the process.
- Proof of purchase or the receipt needs to be attached via e-mail or in the package.
- The item must be in the same condition as it was when it left the warehouse.
- The item must be in the original packing.
- The buyer must pay the shipping cost.
- We offer a full money-back guarantee for all purchases made on our website. After 30 days, however, you will no longer be eligible and will not be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits their needs.
- We will notify you upon the arrival of the item.
- We will inspect the product and update you regarding the status of your refund
- If your refund is approved, we will initiate a reimbursement to your credit card (or the initial payment method)
Credit / Debit Cards
Contact us via our Wholesale form to start the process of establishing a wholesale account. The verification process usually takes a few days. You will receive a confirmation e-mail with the discount information needed to order at wholesale rates from this site as well as the catalog. Please contact us once you have complied with your order and are ready to place at email@example.com.